Shipping policy
Processing Time:
- All orders are usually processed within 1-5 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive another notification once your order has been shipped.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer standard shipping options. Delivery times vary depending on your location and the product:
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Standard Shipping(within Australia): Estimated 3-7 business days.
- Standard International Shipping: Estimated 6-20 business days.
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Standard Shipping(within Australia): Estimated 3-7 business days.
Shipping Confirmation and Order Tracking:
- Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- Surge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages:
- Surge is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Lost Packages:
- If your package is lost in transit, please contact our support team immediately. We will do our best to assist you in locating your package. However, Surge is not responsible for packages once they have been shipped.
Returns Policy:
- For information on returns, please refer to our Returns Policy page.
Origin of Shipment:
- All orders are dispatched from Melbourne, Victoria, Australia, ensuring quick and efficient delivery.
Questions:
- If you have any further questions about our shipping policy, please contact us at bennysurge@gmail.com or visit our Contact Us page for more options.